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Getting Started in CI – Three Metrics You Need to Improve Customer Satisfaction and Operational Effectiveness (Webinar Recording)
Non-Member Price: $29.00
Member Price: $0.00
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While there is great interest in continuous improvement (CI) in the printing and graphic arts industry, most small companies struggle to implement lean manufacturing and CI initiatives. In this session we will explore three key metrics that will allow companies of all sizes to simply and effectively get started on their journey towards improved customer satisfaction and operational effectiveness.

You Will Learn

  • The three metrics that will tell you everything you need to know to improve customer satisfaction and operational effectiveness
  • Data collection methods to automate KPI processes
  • Communication strategies to ensure successful outcomes in driving change
  • Best practices for sharing metrics with employees

Who Should Attend

  • Owners, CEOs, presidents of printing small to medium sized printing and converting companies
  • General and plant managers
  • Customer service managers

Webinar Presenter

Steve Anzalone
Consultant
Printing Industries of America