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Webinar Registration - Getting Started in CI – Three Metrics You Need to Improve Customer Satisfaction and Operational Effectiveness
Non-Member Price: $29.00
Member Price: $0.00
In Stock
Return Period: 0 days

*If you're a Printing Industries of America member you must be logged in to receive member pricing. SGIA Members must use the promotional code to get member pricing.


Webinar

Thursday, February 14, 2019
2:00—3:00 PM Eastern Time


Webinar Overview

While there is great interest in continuous improvement (CI) in the printing and graphic arts industry, most small companies struggle to implement lean manufacturing and CI initiatives. In this session we will explore three key metrics that will allow companies of all sizes to simply and effectively get started on their journey towards improved customer satisfaction and operational effectiveness.


You Will Learn

  • The three metrics that will tell you everything you need to know to improve customer satisfaction and operational effectiveness
  • Data collection methods to automate KPI processes
  • Communication strategies to ensure successful outcomes in driving change
  • Best practices for sharing metrics with employees

 

Who Should Attend

  • Owners, CEOs, presidents of printing small to medium sized printing and converting companies
  • General and plant managers
  • Customer service managers

Webinar Presenter

Steve Anzalone

Consultant

Printing Industries of America


Steve Anzalone’s passion is to improve results by seeking out the intersection of employee engagement and operational excellence. He brings over 35 years of experience in graphic arts business and operations management, team building, and process improvement. He was formerly the president and COO of HardingPoorman Group in Indianapolis where he led an operations team in sheetfed UV printing, digital printing, mailing, fulfillment and wide format production while building a state-of-the-art facility. He oversaw ISO and quality assurance activities to ensure that the compliance requirements of demanding customers were being met. Previously, he founded Full Court Press, an early digital printing firm in the Indianapolis market and a leader in print-on-demand production. He also served as Chief Operating officer at The Printing Company, an award-winning commercial printer and leader in desktop publishing.


Registration:

SGIA members must use their promotional code to receive member pricing. This reduces the fee to $0.


Note:

This webinar is being presented in support of the 2019 Continuous Improvement Conference, April 14-17 in Dallas. The conference is the only annual industry event focused on helping companies pursue operational excellence with Lean manufacturing and other management approaches.