IMPORTANT NOTICE REGARDING ALL BOOK ORDERS
Please be advised that due to the COVID-19 pandemic only essential staff are working on-site. Because of this, there may be delays in the shipment of book purchases. Thank you for your patience.
Product
Purchasing the Online Course Bundle provides one year of access to the Customer Service Professional online courses in our iLearning Center. You will also receive access for one attempt to pass the certification exam. Instructions for access are included in an email provided after purchase. The bundle includes:
Course modules
- Roles and Qualities for Customer Service Success
- Customer Service in the Printing Industry
- Print Manufacturing Concepts
- Common Digital File Problems and Solutions
- Communicating Color with the Client
- Dealing with Dissatisfied Clients: Internal and External
- Professional Communication
One attempt to pass the certification exam