Frontline Supervision Primer
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Frontline Supervision Primer
Don Merit

Graphic arts supervisors face a vast array of managerial issues every day. In a down-to-earth tone, Merit's "how-to" guide to production management explores this broad range of familiar problems (from hiring good supervisors and training to delegation, clear communication, and handling grievances) and provides practical ways to deal with them. Beyond its look at the traits, roles, and dilemmas faced by supervisors, this primer offers ways for production supervisors to become better at their jobs and help upper management enhance the roles of their supervisors.

About the Author: Don Merit is a nationally recognized consultant in printing management, production, and estimating. He spent many years in managerial positions with some of the finest printing plants in the New York City area. During these years he worked closely with customers, designers, and salespeople helping to budget, engineer, schedule, and carry out complex printing projects. As a director of production and estimating, he was deeply involved in the tough problems printers face every day. Since 1983, he has worked as a consultant to both commercial and in-plant printing firms in all parts of the country.

Table of Contents: Selecting a Supervisor • The Right Kind of Supervisor • A Supervisor’s Job Description • Worrying About Being Popular • Supervising versus Working • Stop Wasting Time • Do Less, Accomplish More • Hiring the Right People • A Proper Start for New Employees • What to Expect from Your Workers • Performance Evaluations • Improving Job Performance • Proper Rules Properly Enforced • Handling Grievances • Making Yourself Precisely Understood • Cutting Down on Costly Idle Time

Specs: 80 pp., 5.5x8.5-in. perfect bound, ISBN 0883623846, copyright 2001.