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Sales & Customer Service

11+ Tips to Effective Self-Promotion Planning for Printers (PDF)

CODE: ML08

Non-Member Price: $5.00
Member Price: $0.00
In stock

Account development is an organizational effort encompassing many areas of a print and graphic communications company.


2012 Outside Sales Compensation Report

CODE: 18452

Non-Member Price: $330.00
Member Price: $165.00
In stock

Info on compensation formulas, fringe benefits, and compensation for full-time outside sales representatives.


2012 Outside Sales Compensation Report (PDF)

CODE: 18452PDF

Non-Member Price: $300.00
Member Price: $150.00
In stock

Info on compensation formulas, fringe benefits, and compensation for full-time outside sales representatives.


2016 Outside Sales Compensation Report (PDF)

CODE: 2016OSCRPDF

Non-Member Price: $300.00
Member Price: $150.00
In stock

Info on compensation formulas, fringe benefits, and compensation for full-time outside sales representatives.


Beating Voicemail (DVD)

CODE: 19632

Non-Member Price: $79.00
Member Price: $69.00
In stock

Understand how to use voice mail as a sales tool and not an obstacle.


Business-To-Business Lead Generation Strategies

CODE: 1956

Non-Member Price: $25.00
Member Price: $20.00
In stock

Tactics and techniques for successful B-to-B prospecting in the multichannel world.


Challenges of the Selling Owner (DVD)

CODE: 1963

Non-Member Price: $149.00
Member Price: $99.00
In stock

Imagine having your every sales question answered and being shown a blueprint for growing your business.


Customer Satisfaction Surveys: Samples from the Industry

CODE: 1861

Non-Member Price: $44.00
Member Price: $22.00
In stock

This book is yet another resource for graphic communications firms to learn from each other in the area of customer satisfaction surveys.


Customer Satisfaction Surveys: Samples from the Industry (PDF)

CODE: 1861PDF

Non-Member Price: $40.00
Member Price: $20.00
In stock

Shows you how to create various types of surveys, and provides insight into evaluation and follow-up procedures that are critical steps in the process.


Customer Service in the Printing Industry

CODE: 1594

Non-Member Price: $108.90
Member Price: $82.50
In stock

Provide value through a company-wide customer-care philosophy.