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IMPORTANT NOTICE REGARDING ALL BOOK ORDERS

Please be advised that PIA is complying with a mandate from the State of Pennsylvania Governor’s Office to temporarily close our location. Because of this, there will be a delay in the shipment of all book purchases. All books will ship as soon as possible once the mandate has been lifted. Thank you for your patience.

Sales & Customer Service

2016 Outside Sales Compensation Report (PDF)

CODE: 2016OSCRPDF

Non-Member Price: $300.00
Member Price: $150.00
In stock

Info on compensation formulas, fringe benefits, and compensation for full-time outside sales representatives.

Customer Service in the Printing Industry

CODE: 1594

Non-Member Price: $108.90
Member Price: $82.50
In stock

Provide value through a company-wide customer-care philosophy.

Discovering Hidden Profit: Lessons in Lean, Lessons in Leadership (Webinar Recording)

CODE: WEBREC190307

Non-Member Price: $29.00
Member Price: $0.00
In stock
THIS IS A DOWNLOADABLE PRODUCT. AFTER PURCHASING, IT WILL BE AVAILABLE TO DOWNLOAD VIA THE DOWNLOADS LINK UNDER THE "MY ACCOUNT" PANEL... More
Future of Print Sales: The Renewal of Print Manufacturing through New Product Development

CODE: 1799

Non-Member Price: $44.00
Member Price: $33.00
In stock

Learn how to enhance sales and productivity by breaking into new and existing markets by developing products that reinvent printing and get your salespeople into offices where they can share ideas instead of waiting to “get the order.”

How to Manage Legalized Marijuana in the Workplace (Webinar Recording)

CODE: WEBREC180419

Non-Member Price: $39.00
Member Price: $0.00
In stock
This is a downloadable product. After purchasing, a link to download the file will appear in the "Downloads" section under "My... More
Nine Steps to Effective and Efficient Press OKs

CODE: 1713

Non-Member Price: $44.00
Member Price: $33.00
In stock

Learn the process to prepare for and perform your press OK.

Printing Sales Contracts: Samples from the Industry

CODE: 1829

Non-Member Price: $132.00
Member Price: $55.00
In stock

This collection of sample contracts from across the industry are assembled for easy reference by the Printing Industries of America Human Relations Department.

Printing Sales Contracts: Samples from the Industry (PDF)

CODE: 1829PDF

Non-Member Price: $120.00
Member Price: $50.00
In stock

This collection of sample contracts from across the industry are assembled for easy reference by the Printing Industries of America Human Relations Department.

Sales Compensation Plans: Samples from the Industry, 2013 Edition (PDF)

CODE: 1866PDF

Non-Member Price: $50.00
Member Price: $25.00
In stock

A resource for graphic communications firms to learn from each other in the area of sales compensation.

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