Sales & Customer Service

Info on compensation formulas, fringe benefits, and compensation for full-time outside sales representatives.

Understand how to use voice mail as a sales tool and not an obstacle.

Imagine having your every sales question answered and being shown a blueprint for growing your business.

This book is yet another resource for graphic communications firms to learn from each other in the area of customer satisfaction surveys.

Shows you how to create various types of surveys, and provides insight into evaluation and follow-up procedures that are critical steps in the process.

Provide value through a company-wide customer-care philosophy.

This book successfully reframes the concept of sales to communications. Every encounter in life involves communications. This means we are all in sales.