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Sales & Customer Service

11+ Tips to Effective Self-Promotion Planning for Printers (PDF)

CODE: ML08

Non-Member Price: $5.00
Member Price: $0.00
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Account development is an organizational effort encompassing many areas of a print and graphic communications company.


2 Second Lean—A Practical Way to Improve Your Company and Life (Webinar Recording)

CODE: WEBREC171130

Non-Member Price: $39.00
Member Price: $0.00
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Do your people fix what bugs them? That's the simple premise of 2 Second Lean, which leads to employees making small improvements every day.... More

2016 Outside Sales Compensation Report (PDF)

CODE: 2016OSCRPDF

Non-Member Price: $300.00
Member Price: $150.00
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Info on compensation formulas, fringe benefits, and compensation for full-time outside sales representatives.


7 Tips to Increase Productivity and Increase Accuracy—with Automation (Webinar Recording)

CODE: WEBREC171102

Non-Member Price: $0.00
Member Price: $0.00
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Let's face it, repetitive tasks are a part of every prepress environment. They can be boring, time consuming, and just plain annoying!... More

Beating Voicemail (DVD)

CODE: 19632

Non-Member Price: $79.00
Member Price: $69.00
In stock

Understand how to use voice mail as a sales tool and not an obstacle.


Business-To-Business Lead Generation Strategies

CODE: 1956

Non-Member Price: $25.00
Member Price: $20.00
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Tactics and techniques for successful B-to-B prospecting in the multichannel world.


Challenges of the Selling Owner (DVD)

CODE: 1963

Non-Member Price: $149.00
Member Price: $99.00
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Imagine having your every sales question answered and being shown a blueprint for growing your business.


Customer Satisfaction Surveys: Samples from the Industry

CODE: 1861

Non-Member Price: $44.00
Member Price: $22.00
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This book is yet another resource for graphic communications firms to learn from each other in the area of customer satisfaction surveys.


Customer Satisfaction Surveys: Samples from the Industry (PDF)

CODE: 1861PDF

Non-Member Price: $40.00
Member Price: $20.00
In stock

Shows you how to create various types of surveys, and provides insight into evaluation and follow-up procedures that are critical steps in the process.


Customer Service in the Printing Industry

CODE: 1594

Non-Member Price: $108.90
Member Price: $82.50
In stock

Provide value through a company-wide customer-care philosophy.